High Yield Money Market
- What is the minimum opening deposit for the High Yield Money Market account?
- What is the High Yield Money Market account minimum balance to earn the rate on the highest tier annual percentage yield (APY)?
- What happens to the High Yield Money Market rate if my balance falls below $250,000?
- Is there a maximum deposit amount for the High Yield Money Market account?
- How long is the High Yield Money Market rate guaranteed for?
- Can I transfer funds from another Provident account to open a High Yield Money Market account?
Pick A Term Certificates
- Is the Pick-A-Term Certificate available for IRA Certificates?
- What membership types are eligible to open the Pick-A-Term Certificate?
- Can members apply for the Pick-A-Term Certificate online?
- What are the requirements to open Provident’s Pick-A-Term Certificate?
- Are institutional deposits eligible to open Provident’s Pick-A-Term Certificate?
- What happens to my Pick-A-Term Certificate upon maturity?
Deposit Availability
- How do held funds impact Courtesy Pay Overdraft, Overdraft Transfer Protection, etc.?
- When do funds from transfers become available?
- When do funds from Official checks become available?
- What is meant by "good standing"?
- Why don't I have immediate access to all my money?
- Is the amount available per deposit, per check, or what?
Account Info & Access
- What should I do if I get an unclaimed property notification from Provident?
- What is Provident's holiday schedule ?
- What is a scheduled transfer?
- What alternatives does Provident offer to an official check?
- Can I get an Official check in a community branch?
- When are funds available after deposit?
Wire Transfers
Student Accounts
Applying for an Account
Direct Deposit
Trusts
- What is a trust?
- What trusts does Provident Credit Union offer?
- What is an irrevocable trust?
- On a revocable trust are my trustee''s required to be members of Provident Credit Union?
- What is a revocable trust?
- Do I have to retitle trust on all Provident Credit Union accounts or can I choose one of my accounts?
ATM
- Should I use an envelope for my deposits, when using a Provident ATM?
- Where are your ATM locations?
- When is my deposit credited to my account when I use a Provident Credit Union ATM?
- How do I find a Visa ATM when I travel, particularly when traveling overseas?
- How many times can I use an ATM without incurring a fee from Provident?
- What is the maximum amount that I can withdraw from an ATM in a single day?
Accumulator
- What happens if I make an early withdrawal from my Accumulator Account?
- What is the Accumulator Savings Account?
- How does the Accumulator Savings Account work?
- How do I sign up for the Accumulator Savings Account?
- What is the minimum and maximum amount that may be deposited into the Accumulator Savings Plan every month?
- How can I make withdrawals from the Accumulator Savings Plan?
Checking Accounts
- Why should I open Provident’s Digital Edge account if fees make accounts a burden?
- What if I don’t have enough money to open Provident’s Digital Edge account?
- Why should I open Provident’s Digital Edge account if I’m happy using cash?
- What are the requirements to open a Digital Edge Account?
- What is Provident’s Digital Edge Account?
- Does Provident charge anything to have a checking account?
Round Up Savings
- What is the difference between a savings account and Round Up Savings?
- How do I unenroll from the Round Up Savings program?
- How can I keep track of my Round Up Savings account?
- How often are my round-ups transferred to my savings account?
- What do I need to enroll in the Round Up Saving® savings program?
- What is Round Up Savings?
Reg D
IRA
- Why Is It Important To Designate Power Of Attorney?
- How do I update my accounts and retirement plan beneficiary declarations?
- I have a rollover IRA somewhere else; can I transfer that?
- What is the difference between a direct rollover and an indirect rollover?
- What's the difference between a rollover and a transfer?
- What is a rollover IRA, and why would I want to establish one?
HSA
- What is an HSA?
- How does an HSA (Health Savings Account) work?
- What is a HDHP?
- What are the contribution limits for the HSA (Health Savings Account)?
- Who is eligible for an HSA (Health Savings Account)?
- Can my employer contribute to my HSA (Health Savings Account)?
Educational Accounts
- What are the tax advantages of a Coverdell Education Savings Account (aka Educational IRA)?
- When can I withdraw funds from my Coverdell Education Savings Account (aka Educational IRA) without IRS penalties?
- Am I allowed to contribute to a Coverdell Education Savings Account (aka Educational IRA)?
- Are my contributions to a Coverdell Education Savings Account (aka Educational IRA) deductible?
- How much can I contribute to a Coverdell Education Savings Account (aka Educational IRA)?
- Who can benefit from a Coverdell ESA IRA?
EMV Cards
Investment
- Does Provident offer Investment and Insurance services?
- Who can I talk to about mutual funds, annuities, college planning, retirement accounts, etc.?
- When is the next seminar?
- What is a rollover?
- Why should I choose Provident to assist with my rollover?
- What is the process for rolling over retirement funds?
Youth Accounts
- Does a child need an ID in order to make a deposit to their Youth Savings Account in a branch?
- Can a minor withdraw funds from his or her Youth Savings Account?
- Can minors be signers on other Provident accounts, besides just their Youth Savings membership account?
- Can I open an account for a child?
- What are the age requirements for the Youth Checking account?
- Can a Youth Checking account be opened if the youth member has a CUTMA account?
Courtesy Pay
- What type of transactions are covered by or qualify for Courtesy Pay Overdraft?
- What if I go beyond my Courtesy Pay Overdraft limit?
- How do I qualify for Courtesy Pay Overdraft?
- What do I do if I do not want to have Courtesy Pay Overdraft on my checking account?
- What is Courtesy Pay Overdraft?
- How do I sign up for Courtesy Pay Overdraft for my consumer account?
Digital Wallet
- What if my device is lost or stolen
- Why am I being asked to verify my Provident card?
- Can I add multiple Provident cards to Google Pay?
- Which Provident cards can I add to Google Pay?
- How do I add my eligible Provident cards to Google Pay?
- Which devices are compatible with Google Pay?
Transferring Money
- How do I send a domestic or international wire transfer?
- How do I validate my email address for external transfers?
- How do I cancel a recurring external transfer?
- What do the different status designations for recurring external transfers mean?
- How do I check the status of a recurring external transfer?
- How do I get details about an unsuccessful external transfer?
Retirement Accounts
Savings Accounts
- How is interest paid on my savings account?
- When do I start earning interest on my savings account?
- How do I apply for a savings account?
- Where can I find the interest rates for a savings account?
- Is there a minimum opening balance for a savings account?
- What type of savings accounts does Provident offer?
Cards
- What do I do if I lose my Visa debit / credit card?
- How long will it take before I receive provisional credit on a fraud or dispute transaction?
- How do I enroll my Provident Credit and/or debit card in Visa Checkout?
- How do I know if my debit card fraud/dispute purchase in question is a PIN or signature transaction?
- Is there a POS (Point-Of-Sale) fee when I use my ATM or Visa Debit Card for a purchase?
- What type of Provident card can I use at Costco?
Checks
- How do I order checks?
- Is there a fee for Money Orders?
- What is the standard waiting time for check orders? Debit Cards?
- Can I order checks for my Digital Edge Account?
- Can check images be used for proof of payment (for example, for taxes or IRS audits)?
- How long will Provident retain check images?
Super Reward Checking
- What if I need a printed copy of my Super Reward Checking statement and/or checks?
- What is Super Reward Checking?
- Is there a way to get more than 4 free non-Provident ATM transactions?
- If I meet the Super Reward Checking requirements, when will I receive my dividend?
- What is the cutoff date of the month for the Super Reward Checking ATM transaction rebates?
- Does a Super Reward Checking Debit or Credit Card reversal count against my requirements? Does it count towards my requirements?
Certificates
- Does Provident charge a penalty for early withdrawal of my money?
- What interest rate will be applied to my Term Share Certificate?
- When do I start earning interest on my Term Share Certificate?
- How long will it take to process my Term Share Certificate application?
- How do I renew my Term Share Certificate account?
- How will I be notified that my Term Share Certificate is going to mature?