ID Verification
FAQs for when you get challenged in online banking
- What should I do if I mistakenly select an old phone number that I no longer have access to during identity verification in online banking?
- How do I verify my identity using the “Send me a text message” option during identity verification in online banking?
- How do I verify my identity using the “Call my phone” option during identity verification in online banking?
- Why don’t I see both options during identity verification in online banking?
- What are the different ways I can verify my identity in online banking?
- Why am I asked to verify my identify during online banking sign on or during other online banking actions?