Stop Payment
- What if the payment still goes through after I submitted a stop payment?
- What should I do if I lost a check or think a payment may be duplicated?
- Is there a fee for placing a stop payment?
- How long does a stop payment stay active?
- What is a check/share draft stop payment?
- Who can I call if I have questions?
Phone Numbers
ID Verification
- What should I do if I mistakenly select an old phone number that I no longer have access to during identity verification in online banking?
- How do I verify my identity using the “Send me a text message” option during identity verification in online banking?
- How do I verify my identity using the “Call my phone” option during identity verification in online banking?
- Why don’t I see both options during identity verification in online banking?
- What are the different ways I can verify my identity in online banking?
- Why am I asked to verify my identify during online banking sign on or during other online banking actions?