Your Privacy Choices
Recognizing Fraud
Online Privacy
- What is online behavioral advertising?
- What is relationship based advertising?
- Can I choose not to accept cookies?
- Do you use cookies?
- Do you ever make changes to your Online Privacy Notice?
- Why do you send me a new privacy notice every year?
Protecting & Sharing Your Information
- I use a third-party money management app or website to help manage my finances. What can I do to help keep my information safe and secure?
- What types of outside companies work on Provident's behalf?
- I know Provident uses other companies to serve some of its customers and shares information with certain third parties. How can I be assured that my information is kept safe and secure in such arrangements?
- Can a digital wallet help protect my information?
- I think my computer has been hacked; is my information safe?
- Do you have additional tips for how I can help protect my information offline?
Online & Mobile Banking Security
- Will joint owners go through the same authentication as the primary owners?
- Can members opt-out of participating in Provident's online and mobile authentication tool?
- What happens if I get locked out of Provident''s Mobile App?
- I have entered my online banking password incorrectly too many times, and now I am locked out of online banking. How can I unlock my account?
- Is my online application secure?
- How do I know I'm using the real Provident Mobile Banking app?
Fraud Prevention
- What should I do if I received a suspicious email, text or phone call?
- What should I do if I notice account activity that isn't mine?
- What should I do if I believe my identity has been compromised?
- What should I do if I lost my mobile device?
- What should I do if my card or checks were lost or stolen?
- How do I identify and avoid scams?
Collecting Information
- Your notice says Federal law gives consumers the right to limit some, but not all, sharing. What are other ways you share under the law?
- How do you keep the information you have on file about me accurate?
- What types of information do you collect?
- What information is covered by your privacy notices and why do you collect information about me?