Recognizing email fraud isn't always easy. The criminals who use email and online fraud to try and get your personal, financial or account information are adopting increasingly sophisticated techniques.
You should always approach unsolicited emails containing urgent appeals for security or personal information with great caution. Be sure to confirm the validity of email messages that appear to come from trusted sources by carefully examining the email address itself, as well as the content within it.
All email we send to you contains authentication markers (such as a digital signature), which help your email provider or software determine whether or not it is junk mail. If an email appears to be from Provident but ends up in your junk email folder, leave it there. (Note that if the email address we have on file for security alerts is one you automatically forward to another personal email account, it increases the likelihood that your email provider or software will incorrectly classify it as junk mail.)
Provident will never ask you to provide your Social Security number, ATM or debit card PIN, or any other sensitive information in response to an email. If you receive an email from Provident and you're not sure if it's real, don't click on any links in the email.