What do I do if I forget my Proofpoint Encryption password?

If you've received a secure message from Provident and can't remember the password you registered earlier, you should:

1. Open the attachment.
2. Click on the "Click to read message" button.
3. Click on the "Forgot Password" link from the Proofpoint login page that appears.
4. If you created a security question during registration, you will be prompted to answer it. If you do so successfully, you will then be able to create a new password.
5. If you didn't create a security question, you will instead be e-mailed a link that you can click on to decrypt and read the message.