Credit Card Payments & Statements
- Can I use my Provident credit card to make payments in Bill Pay?
- What can I do if I have financial difficulty making payments?
- What do I do if I don't recognize the merchant listed on my statement?
- How can I get a copy of my credit card statement?
- How can I check my credit card account balance?
- If I make my credit card payment online, when will my payment post to my account?
Credit Card Interest Rates & Fees
- How will I know before I buy something if the merchant charges this fee?
- How much will I be charged?
- Who is charging me this checkout fee, Provident, or the merchant?
- What's a checkout fee, and when and how does it get charged to me?
- What happens when my credit card is charged with a returned payment fee?
- What's the Prime Rate?
Applying for a Credit Card
Credit Card Account Management
Applying for a Loan
- How do I check the status of my auto loan application?
- Can I get approved for an auto loan before I pick out my car?
- If I'm approved, how long is my loan offer good for?
- How soon will I know if my auto loan application has been approved?
- What should I do if I've frozen my credit?
- What type of information do you collect when I apply for an auto loan?
Loan Management
- Where can I mail my loan payments?
- I'm having a hard time making my mortgage payments. How can I prevent foreclosure?
- Once I pay off my loan in full, how long will it take for me to receive proof that the loan is closed and get my title?
- How can I pay off my loan?
- Where can I get the payoff amount for my auto loan in Online Banking?
- How do I email Provident with a question about my auto loan?
Student Loans
Automated Fraud Alerts
- How do I resume receiving automated fraud alerts via SMS text message if I have already replied "STOP"?
- What happens if the transaction in question in the fraud alert is legitimate?
- Is Provident’s automated fraud alert service safe and secure?
- How does Provident’s automated fraud alert service work?
- How much does it cost to use Provident’s automated fraud alert service?
- How do I opt-out of Provident’s automated fraud alert service?
World+ Travel Credit Card
- What services does the Provident World+ Travel® Visa Signature® Card offer?
- What is Priority Pass?
- What are the benefits of the Visa Signature® Luxury Hotel Collections?
- What is the Emergency Medical/Dental Benefit and how can I qualify with my Provident World+ Travel® Visa Signature® card?
- What is Hotel Theft Protection with my Provident World+ Travel® Visa Signature® Card?
- How does Priority Pass work?
Cash Back Credit Card
- Will Cash Back Visa® Signature cardholders receive a 1099 for cash back rebates?
- What are the fees associated with the Provident Cash Back Visa® Signature card?
- What is the Visa Signature Luxury Hotel Collection and does the Provident Cash Back Visa® Signature card offer it?
- When will I receive my earned cash rebate for the Cash Back Visa® Signature card?
- Can I receive the introductory rate on the Provident Cash Back Visa® Signature card if I switch from another Provident credit card?
- Do I have to enroll for the Visa Signature program?
Auto Loans
- Can I refinance my auto loan if the payoff balance on my current loan is more than my vehicle's current value?
- Can I refinance my existing auto loan through Provident?
- What are the benefits of refinancing?
- When can you buy out your lease?
- What are the benefits of buying out your lease?
- What is a lease buyout?
Access Point
Credit Cards
- What information will I need to complete a Provident credit card balance transfer request through online and or mobile banking?
- What if my Provident credit card limit is $5,000 and I request a balance transfer of $4,000 the day after I conduct $1,000 worth of purchases, will Provident balance transfer fees be posted after the transfer and bring my account over its credit limit?
- If I submit a balance transfer on my Provident credit card up to my max credit limit, will fees be added on top of my balance transfer amount and will my card be forced over my credit limit?
- What are the requirements to use Provident's online and mobile banking balance transfer service?
- Can I use Provident's online and mobile banking balance transfer service with my business credit card account?
- Can I transfer balances other than credit card balances to my Provident credit card?
Credit Card Disputes
- What is the dispute process for a Provident credit card?
- How can I submit a dispute on a transaction showing on my Provident credit card?
- I've returned merchandise or canceled a service and did not receive a credit on my Provident credit card, what should I do next?
- Will changing my account number stop recurring payments on my Provident credit card?
- What transaction types can be disputed on my Provident credit card?
- Is there a time frame on when I can dispute a transaction on my card?
Credit Line Increase
- Is it possible to increase my credit limit on my credit card prior to going on my trip?
- What information does Provident need when I request a credit line increase?
- Are all Provident Credit Union credit cards eligible for a credit line increase?
- What factors determine if I'm eligible for a Provident credit card line increase?
- How can I request a credit line increase on my Provident credit card?
- When will my new Provident credit card line increase be available?
Loan Protection
Mortgage and Equity
- How can I apply for a Provident Mortgage?
- Can I pay off my mortgage early?
- What happens if I'm unable to make my mortgage payment?
- Can I make additional payments to the principal balance of my mortgage loan?
- Can I pay my mortgage online?
- How long does the home loan mortgage process take?
Personal Loans
Rewards & Benefits
- Can I redeem my CURewards points for travel?
- What travel benefits do I get with my credit card?
- What are my credit card benefits?
- How soon can I start redeeming my credit card rewards?
- How can I spend or redeem my credit card rewards?
- Where do I go to find out about my rewards or to find out more about a rewards credit card program?
Skip a Pay
- Do I need to contact my other financial institution to stop my direct payment when participating in Provident's Skip a Pay promotion?
- Can I participate in the summer and holiday Skip a Pay?
- My auto loan is paid ahead and I have already satisfied one and/or two payments. Can I still skip these payments?
- What if I qualify for Skip a Pay but do not use online banking?
- How will I know that my auto loan's Skip a Pay request was processed?
- If I have already paid ahead on my Provident auto loan, can I use my eligible skip a payment promotion for payments due after the promotional months?
Vehicle Title
- May I refinance my vehicle if I just bought it a week ago from a dealership?
- If my car is new, am I still required to get a smog inspection?
- Do I have to get a smog inspection when I renew my registration?
- Can an auto registration expiring within 90 days be used for a private party or refinance transaction?
- How do I get my pink slip from Provident when my auto loan is paid off?
- How long does it take to receive a title of a vehicle after payoff?